Privacy Policy jomcuci my —
Our Commitment To
Your Data Security

1 Introduction

Jomcuci my ("we", "Platform", or "jomcuci") takes our responsibility to protect the privacy and personal data of every member using our online entertainment platform seriously. This Privacy Policy has been formulated to meet the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010 and transparently explains how we handle your information.

This policy applies to all users of the jomcuci my platform, including website visitors, new account applicants, and active registered members. We encourage you to read this document carefully so you understand your rights and how we safeguard your privacy interests.

2 Personal Data We Collect

We collect your personal data through various means when you interact with the jomcuci my platform. The types of data collected are as follows:

Data you provide directly:

• Full name as stated on your Malaysian identity card or passport.
• Date of birth and identity card number for age verification (KYC) purposes.
• An active mobile phone number registered in your name.
• A valid and accessible email address belonging to you.
• Bank account details including bank name and account number for transaction processing.
• Identity verification documents such as a copy of your identification card or passport when requested for the KYC process.

Data collected automatically:

• The IP address and device information you use to access the platform.
• Activity log data including login times, games played, and transactions conducted.
• Your device's browser and operating system information.
• General geolocation data based on your IP address for compliance and security purposes.
• Records of communications between you and our customer support team.

3 How We Use Your Data

Jomcuci my uses collected personal data solely for legitimate and necessary purposes in the operation of the platform. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your account on the jomcuci my platform, including the required KYC and identity verification processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make securely and accurately.
• Customer Support: Providing effective technical assistance and customer service whenever you need help.
• Platform Security: Detecting and preventing fraud, hacking, bot usage, and any suspicious or unlawful activity.
• Legal Compliance: Meeting reporting and compliance requirements with the relevant authorities in accordance with applicable Malaysian law.
• Platform Improvements: Analysing overall usage patterns (not individual) to improve the user experience and platform features.
• Communications: Sending you transaction notifications, security updates, and relevant promotional information (if you have consented to receive them).

4 Data Sharing and Disclosure

Jomcuci my does not sell or transfer your personal data to third parties for commercial gain. However, in certain limited circumstances, we may share your information with the following parties:

• Payment Service Providers: Payment gateways and financial service providers integrated with our platform for the purpose of securely processing your deposit and withdrawal transactions.
• Technical Service Providers: Cloud infrastructure and IT service providers that help us operate the platform, subject to strict data confidentiality agreements.
• Enforcement Authority: When required by law or a valid court order, we will disclose the necessary data to the relevant authorities.
• Fraud Prevention Agency: In certain cases involving fraud or money laundering, we may share the necessary information with the relevant agencies.

All third parties we work with are required to sign data protection agreements and may only use your information for authorised purposes.

5 Data Security Measures

We continuously invest in the latest security infrastructure to ensure your data remains protected at all times. Key security measures we have implemented include:

• End-to-end encryption using SSL/TLS 256-bit is applied to all data transmissions between your device and our servers.
• Passwords are stored using advanced hashing algorithms — we never store your password in a readable form.
• A 24/7 security monitoring system that detects and responds to any threats or abnormal activity.
• Periodic third-party security audits to identify and address any system vulnerabilities.
• Strict internal access controls — only staff who genuinely require access to specific data are permitted.
• A tested incident response plan to ensure swift action in the event of any security breach.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to use a strong, unique password and never share your login credentials with anyone.

6 Use of Cookies

Jomcuci my uses cookies and similar tracking technologies to enhance your browsing experience on our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your personal settings such as preferred language and display preferences for your convenience.
• Analytics Cookies: Helping us understand how users interact with the platform overall for improvement purposes — this data does not identify any individual specifically.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

You can manage your cookie settings through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality and your overall user experience.

7 Your Rights Under PDPA

As a jomcuci my member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

We will process all privacy rights requests within 14 business days. For complex cases, this period may be extended to up to 30 days with prior notice to you.

8 Children's Data Protection

The jomcuci my platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

Should we discover that personal data of a child has been collected without valid consent, we will immediately take the following steps:

• Suspending the relevant account immediately.
• Deleting all related personal data from our systems.
• Returning any funds in the account to the original payment method.
• Reporting the incident to the relevant authorities if necessary.

Parents or guardians who suspect their children are using this platform without permission are urged to contact our support team immediately.

9 Cross-Border Data Transfers

In the course of platform operations, some of your data may be processed or stored on servers located outside Malaysia. This occurs primarily when we utilise global-standard cloud infrastructure services.

In all cross-border data transfer cases, jomcuci my ensures:

• All transfers are carried out with safeguards and security measures that meet or exceed Malaysia's PDPA standards.
• Comprehensive data processing agreements have been signed with all third-party service providers.
• The level of data protection your data receives overseas is equivalent to the protection provided in Malaysia.
• You will be notified of any significant changes to our data transfer practices.

10 Data Retention Period

Jomcuci my retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for as long as your account remains active on the jomcuci my platform.
• Closed Account Data: Retained for a minimum of 7 years after account closure for legal and tax compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial legal requirements.
• Support Communication Logs: Retained for 2 years from the date of last communication.
• Activity Log Data: Retained for 12 months for security and audit purposes.

Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer identify you as an individual.

11 Links to Other Websites

Jomcuci my may contain links to external websites or services not operated by us. These links are provided solely for your convenience and do not constitute an endorsement of the content on those websites.

Jomcuci my is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you. We are committed to responding to every enquiry thoroughly and within a reasonable timeframe.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Email: [email protected] — response within 1–2 business days.
• Privacy Complaint Response Time: All formal privacy complaints will be responded to within 14 business days.

If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.